With Aptify 6.0, the support for ScreenPop feature integration is provided which helps the customer service agent to identify the caller automatically. When an association receives a call, the system identifies the caller phone number and displays the associated Person/Company record in Aptify Web Interface. The person/company record can be opened from the ScreenPop shown in the web interface. Multiple records will be displayed on the ScreenPop if the identified phone number is linked to multiple records.
This topic contains the following sub-topics that describe the ScreenPop feature setup procedure and its functionalities: